Our Policies
Booking & Cancellations Policy
Booking & Payment
- Full payment required at booking to lock in secure dates.
- Online Payments: Direct cards, Afterpay, and Zip accepted.
- Cash Payments: Available via direct call or text booking only.
- Booking Notice: A minimum of 24 hours' notice is required for all bookings, so we can prepare for your customised service. Some services need more time than this. If your booking needs longer, we'll contact you to arrange a new time.
- One Discount Per Booking: Only one discount or offer can be applied per booking. Services that are already discounted are not eligible for further discounts.
- Transparent Pricing: All listed rates function as base starting prices.
- Length and Density: Colour prices increase with hair length and density. Both are added on top of the listed price, and both are shown on the service menu.
- Confirmed Before We Start: If your hair needs more time or product than the listed price covers, we will tell you the final price before we begin and you can decide from there. We never add a charge without agreeing it with you first.
Cancellation & Rescheduling
- 48+ Hours Notice: Receive a full refund or direct credit transfer.
- Within 48 Hours: Appointments are non-refundable to cover loss of stylist hours.
- The Human Factor: We evaluate extreme emergencies case-by-case.
Punctuality & "The Mobile Window"
- 20-Min Transit Window: Allowed for road conditions and unexpected traffic.
- 20-Min Grace Period: Stylists will hold and wait at your venue for arrival.
- The Trade-off: Mutual respect for schedules keeps our pricing highly competitive.
- After 20 Minutes: Appointments are forfeited and fully charged.
Mobile Logistics & Access
- Parking Access: Safe, legal, and easily accessible parking is required nearby.
- Dedicated Workspace: Stylists need a well-lit space with a close wall outlet.
- Family Health: Notify us immediately before visit if anyone in home is unwell.
Safety & Wellbeing Policy
- Safe Spaces: We guarantee and expect emotionally and physically safe environments for both our valued clients and stylists.
- Vetted Stylists: Rest easy knowing our entire on-the-road style team is thoroughly verified and Police Checked.
- Right to Decline: Our stylists reserve the fundamental right to decline service if safe working conditions are not fully met.
- Studio Discretion: All decisions regarding refunds or conditional booking credit rest solely with Studio Aircuts management.
Privacy Policy
01
Information We Collect
02
How We Use Your Information
03
Sharing Your Information
We do not sell or share your personal information with third parties.
Information may be shared only with trusted service providers (e.g., payment processors) to complete bookings.
04
Data Security
We take reasonable steps to protect your information from loss, misuse, or unauthorized access.
Online payments are processed through secure, encrypted systems.
05
Your Rights
You can ask us for a copy of the personal information we hold about you at any time.
You can ask us to correct anything that is wrong or out of date.
You can ask us to delete your information, and we will, apart from anything we are required to keep for tax or legal reasons.
You can opt out of reminders and marketing messages without it affecting your bookings.
If you think we have mishandled your information, contact us on 0404 084 757 or at studios@studioaircuts.com and we will look into it.